SWAK - Frequently Asked Questions

Home

Our Products

Camp Care Packages

Gift Packages

FAQ

Sealed With A Kiss
P.O. Box 3146
Shawnee, KS 66203
Toll Free: 1-800-888-7925
Fax: (913) 671-7522

September 7, 2008

You are here: Home> FAQ

1-800-888-7925

General Questions
Camp Care Packages
Other Products
Ordering & Returns
Payment Methods
Shipping
Contact Information

General Questions

What is "Sealed With A Kiss"
We are the original Camp Care Package^Ž Company. Our main business is sending care packages to children at sleep-away camp. However, we also offer terrific gift packages for all ages and occasions, college packages, Travel Packs, restaurant packs and other wonderful gift items. Read more about us.

Top

Camp Care Packages

What's in a SWAK Camp Care Package?
Leave it up to SWAK's Custom Package department, to do the choosing. They will make sure that there are 6 to 7 items ($30), 9 to 10 items ($40) or 12 to 13 items ($50) in a package, all geared toward the age and gender of the camper. Each item is chosen from different categories, making the package very well-rounded. There are always items to enjoy indoors, outdoors, with other campers (interactive) and alone. Find out more information about SWAK Camp Care Packages.

Can I choose what goes into my camper's package?
Yes. You can create your own package from the hundreds of individual items we offer online. So feel free to browse our "shop by item" catalog at your leisure.

Is there food in your Camp Care Packages?
No. There is absolutely no food in our Camp Care Packages. We only ship fun items to enjoy at camp. In fact, we are well-known for our no-food packages.

Will my camper receive the same items twice?
No. We keep records on what we send each camper so he/she will never receive the same item twice during the summer.

Will my camper receive the same package as other campers at the same camp?
No. All of our packages are different going to the same camp. We vary the packages so that campers have different games to enjoy with other campers. No two campers will receive the same package.

Can I place an order now for delivery at a later date?
Yes. Just tell us when you want a package delivered and we'll send it out on the appropriate date.

When is the best time to send my camper a SWAK Camp Care Package?
We recommend that you give your camper a few days to settle in and adjust to camp before you send your camper a package. The first few days are so hectic that a package will mean a lot more after your camper has had time to adjust. However, for a one week camp, we like to have the package arrive within the first couple of days so that your camper will have time to enjoy the contents.

Do you send Camp Care Packages to teenagers?
Yes. In fact, that is our most popular age group. We always have teenagers test an item for its "coolness factor" before we send it out. So you can rest assure that everything we send to teenagers is appropriate.

Can I make a Camp Care Package bigger?
Yes. You can spend above the price of our regular packages in $5 increments and we'll add in more items accordingly (by phone only). You can also purchase individual items to add to your camp package. They vary in price depending on what the item is.

Top

Other Products

What kinds of gift baskets do you offer?
We offer gift baskets for all ages and occasions. You can order premade baskets online or you can call us at 1-800-888-7925 for customized baskets.

What's in a college package?
Our college packages are not your usual college care packages. They are packaged with plenty of fun games and activities, some food and with plenty of love. You can order premade college packages online or you can call us at 1-800-888-7925 and we'll customize a package for your college student. Find out more information about our college packages.

What is a SWAK Travel Pack?
Our Travel Packs are focused on keeping your child busy and entertained while traveling. They are custom packed according to your child's age, capabilities and mode of transportation. Find out more information about our Travel Packs.

What is a SWAK Restaurant Pack?
Our Restaurant Packs keep your child busy and entertained while waiting for meals at a restaurant. They are customized according to your child's age and capabilities and are packed with plenty of reusable games and activities. Find out more information about our Restaurant Packs.

Do you have anything other than packages?
Yes, we have over a hundred different gift items you can purchase online. We offer a variety of teen items, jewelry, clothing, games, puzzles, items for the home and so much more.

Top

Ordering & Returns

What are my ordering options?

Online (available for Camp Care Packages, premade gift baskets and individual items only)
Phone: toll free 1-800-888-7925
Fax: 913-671-7522
Mail: Sealed With A Kiss, P.O. Box 3146, Shawnee, KS 66203

Is online ordering secure?
Yes. All the information you provide us passes through a secure server. Only we can view your information and assure you that it will be kept in the strictest confidence.

What is your return policy?
We are committed to your total satisfaction and offer a no-hassle return policy. You may return any item in its original condition, for any reason, at any time. Please visit our returns page for more specific information.

Top

Payment Methods

What forms of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express and Discover). We also accept personal checks and money orders. We do not, however, do any billing and therefore, must receive payment before a package is shipped.

Top

Shipping

How long does it take for a package to arrive?
It depends on where the shipping destination is located. Once we receive an order, we can fulfill and ship it out within one business day. However, it does take anywhere from 1 to 4 business days for a package to travel (within the Continental U.S.). Please see our shipping info page for details.

What are your shipping rates?

Camp Care Package: $8.50 per package

Travel Packs: $8.50 per package

Restaurant Packs: $8.50 per package